Refund Policy Last update 2 years ago
Overview
This policy outlines the conditions under which Writerrr customers can request and receive refunds for content writing services purchased on the platform.
Refunds will be issued in the form of Store Wallet credit, which can be used for future purchases on Writerrr.
Refund Eligibility
Customers are eligible for a full refund in the following scenarios:
- Order cancellation before work begins: If you cancel your order before any work has been started by the writer, you will receive a full refund.
- Dissatisfaction with delivered work: If you are unsatisfied with the delivered work and cannot reach a resolution with the writer, you may request a full or partial refund. To qualify, you must provide specific feedback outlining the issues with the work and demonstrate that you have attempted to resolve them with the writer through the platform's messaging system.
- Plagiarism: If the delivered work is found to be plagiarized, you will receive a full refund.
- Missed deadlines: If the writer misses the agreed-upon deadline by more than 24 hours without prior communication and agreement, you will receive a full refund.
- Order not delivered: If the writer fails to deliver the work entirely, you will receive a full refund.
- Technical issues: If technical issues on the Writerrr platform prevent you from completing your order or accessing the delivered work, you will receive a full refund.
Refund Processing
To request a refund, please submit a support ticket through the Writerrr platform outlining the reason for your request and providing any relevant supporting evidence.
Writerrr will review your request and make a decision based on the information provided.
If your refund request is approved, the amount will be credited to your Store Wallet within 5 business days.
Refunds are issued in the same currency as the original payment.
Exclusions
Refunds are not available in the following situations:
- Partial dissatisfaction: If you are partially satisfied with the work and do not meet the full criteria for a full refund, you may not be eligible for a partial refund.
- Work revisions: If you request revisions to the work and are still unsatisfied, you may not be eligible for a refund.
- Cancellations after work begins: If you cancel your order after work has begun, you may not be eligible for a refund, depending on the amount of work completed.
- Unrealistic expectations: If the delivered work does not meet your expectations due to unclear instructions or unrealistic requirements, you may not be eligible for a refund.
Store Wallet Credit
Store Wallet credit can be used for any future purchase on the Writerrr platform. It does not expire and has no minimum purchase requirement.
Contact Us
If you have any questions about this refund policy, please contact Writerrr support through the platform.
Disclaimer
Writerrr reserves the right to modify this refund policy at any time without prior notice.